tag:status.medictek.com,2005:/historyMedicTek System Status Status - Incident History2024-02-17T22:39:52-05:00MedicTek System Statustag:status.medictek.com,2005:Incident/200093952024-02-17T22:39:52-05:002024-02-17T22:39:52-05:00Possible "DIAL DELAY" noted from carrier<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>22:39</var> EST</small><br><strong>Resolved</strong> - Our carrier has notified us the incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>16:51</var> EST</small><br><strong>Investigating</strong> - We have been notified from our phone carrier that some calls may experience a Post-dial delay (PDD). The PDD is the measurement of how long it takes for a calling party to hear a ringback tone after initiating a call. They are actively working on the issue and we will post an update when available. Feel free to notify us at helpdesk@medictek.com if service doesn't connect after a 15 second max delay.</p>tag:status.medictek.com,2005:Incident/191286932023-11-16T10:57:38-05:002023-11-16T10:57:38-05:00Phone Carrier - possible issue with inbound/outbound calls via JFK data center<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:57</var> EST</small><br><strong>Resolved</strong> - Monitoring is complete. We consider the matter resolved.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:33</var> EST</small><br><strong>Monitoring</strong> - Carrier has identified and fixed problem, we are continuing to monitor. Please report any phone call anomalies to us at 800-260-9910 or by sending an e-mail with brief description to helpdesk@medictek.com.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>11:06</var> EST</small><br><strong>Identified</strong> - MedicTek has been notified by our national phone carrier that some inbound or outbound calls may be affected by a partial outage at the JFK data center. If you are experiencing any phone call problems at all, please notify us and we will switch you to the back-up routing for all calls - which only takes a few seconds. Please call us at 800-260-9910 option 1 or send an e-mail to helpdesk@medictek.com with any details you may be able to share.</p>tag:status.medictek.com,2005:Incident/180981022023-08-09T20:38:10-04:002023-08-09T20:38:10-04:00Intermittent outbound call issues reported by carrier<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>20:38</var> EDT</small><br><strong>Resolved</strong> - Carrier has reported the issue is resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>14:53</var> EDT</small><br><strong>Identified</strong> - Our phone system carrier has informed us of issues over the past 24 hours causing problems with outbound calls not going through at times. Carrier confirms they have identified the problem and are working to implement a fix. This issue may affect Grandstream phones and MS Teams (two separate carriers reporting similar issues).</p>tag:status.medictek.com,2005:Incident/178940412023-07-19T11:00:51-04:002023-07-19T11:00:51-04:00Inbound Microsoft 365 mail may be delayed<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Resolved</strong> - Per Microsoft, this issue should be resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:34</var> EDT</small><br><strong>Identified</strong> - Inbound and outbound delivery may be delayed 15 minutes or more. Microsoft is aware of the problem and is implementing a solution.</p>tag:status.medictek.com,2005:Incident/177900482023-07-07T12:36:07-04:002023-07-07T12:36:07-04:00Outbound calls and delays<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>12:36</var> EDT</small><br><strong>Resolved</strong> - After additional monitoring, it appears the carrier resolved the issue. If you experience any call problems, please e-mail us at helpdesk@medictek.com - thank you!</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>08:56</var> EDT</small><br><strong>Monitoring</strong> - Our national carrier discovered a problem on 7/6/23 with some outbound calls and delays in connections when calls were placed. Overnight, emergency maintenance was performed on their end and they indicate the issue is resolved. We will monitor performance. If you experience any outbound call issues, please open a ticket at helpdesk@medictek.com so we can relay to the carrier. Thank you.</p>tag:status.medictek.com,2005:Incident/174796082023-06-05T17:01:24-04:002023-06-05T17:01:24-04:00Microsoft 365 Outlook issues<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Update</strong> - The issue appears to be resolved - we will continue to monitor, but all systems are operational at this time.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Update</strong> - Some Outlook access has returned to normal - we will continue to monitor.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Investigating</strong> - We have noted what appears to be a major outage with Microsoft 365 and Outlook. Both the web and application versions of Outlook began having trouble around 10:45AM Eastern. We will continue to investigate and post updates as they become available.</p>tag:status.medictek.com,2005:Incident/160764632023-02-07T08:38:00-05:002023-02-09T08:37:25-05:00Some Atera dashboard devices being reported incorrectly as "critical" off-line<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>08:38</var> EST</small><br><strong>Resolved</strong> - We have relayed the problem to the cloud vendor that some critical devices are being reported off-line, even though the devices are up and operational. We are awaiting an update from the provider. If you notice server or other devices off-line, please feel free to call our Helpdesk to verify they are operational - there won't be a charge for time related specifically to this incident.</p>tag:status.medictek.com,2005:Incident/106267682022-07-18T15:53:00-04:002022-07-18T15:53:00-04:00Microsoft Issue with Outlook inboxes (Exchange Online)<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>15:53</var> EDT</small><br><strong>Resolved</strong> - The Microsoft 365 Outlook issue with e-mail should be resolved at this time. Please call our support office at 800-260-9910 if you are still experiencing difficulty with e-mail.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>12:24</var> EDT</small><br><strong>Identified</strong> - Microsoft has released the following: Users may be unable to access Exchange Online. Microsoft has identified that a network router was performing below acceptable thresholds. User have been re-routed to alternate devices and monitoring telemetry indicates that the service has recovered. We've entered a period of extended monitoring to ensure the issue is resolved. Scope of impact: This issue could impact any user attempting to access Exchange Online and are located in the North-eastern United States and surrounding geographical regions.<br /><br />Start time: Monday, July 18, 2022, at 1:02 PM UTC<br />Next update by: Monday, July 18, 2022, at 4:30 PM UTC<br /><br />Thank you,<br />The Microsoft team<br />Jul 18, 11:05 CDT<br />Update - Exchange Online service alert<br /><br />Incident information<br />Title: Unable to access Exchange Online<br />ID: EX401976 <br /><br />Status<br />Service Degradation<br /><br />Affected Services<br />Exchange Online, Exchange Online</p>tag:status.medictek.com,2005:Incident/105837682022-07-14T21:45:14-04:002022-07-14T21:45:14-04:00Fiber outage / Commercial Power Outage<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>21:45</var> EDT</small><br><strong>Resolved</strong> - All fiber and power issues resolved. Systems operational and on commercial power. Thank you for your patience.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>20:15</var> EDT</small><br><strong>Monitoring</strong> - Power and connectivity restored; however management has decided to remain on generator power for another hour to ensure fix is stable.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>18:17</var> EDT</small><br><strong>Identified</strong> - The issue has been identified - possible public utility personnel injured, we have switched to generator power and confirmed fiber reconnected. Systems will remain on generator power until after 11pm; however they should all be operational by 6:15pm.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>16:49</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>16:49</var> EDT</small><br><strong>Investigating</strong> - Our data office is experiencing a commercial power and fiber outage that started at approximately 4:30pm on 7/14.</p>tag:status.medictek.com,2005:Incident/103977942022-06-25T09:21:44-04:002022-06-25T09:21:44-04:00E-Mail management / Malware hosting issues<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>09:21</var> EDT</small><br><strong>Resolved</strong> - This incident appears to be resolved by vendor.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented by vendor and we are monitoring results.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>15:50</var> EDT</small><br><strong>Investigating</strong> - We have reported an issue to the vendor about the administrator portal being down. We are unaware if this will have additional effect on e-mail. At present, we are unable to add/change/edit e-mail or Microsoft 365 accounts.</p>tag:status.medictek.com,2005:Incident/101221942022-06-01T10:51:38-04:002022-06-01T10:51:38-04:00Outlook web-version issues<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>10:51</var> EDT</small><br><strong>Resolved</strong> - We believe this issue is not wide spread and/or has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>05:41</var> EDT</small><br><strong>Investigating</strong> - From Microsoft: Some users may be able to access Outlook on the web but are unable to access various features. In addition to the Outlook on the web impact, admins may be intermittently unable to access the admin center.</p>tag:status.medictek.com,2005:Incident/100713682022-05-25T10:33:14-04:002022-05-25T10:33:14-04:00Phone Carrier Issues<p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:33</var> EDT</small><br><strong>Resolved</strong> - This issue appears to be resolved, if you experience any problems, please call 800-260-9910.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>07:20</var> EDT</small><br><strong>Investigating</strong> - We were notified around 7:10AM Eastern from our phone carrier that various issues with failed calls is being investigated. If you experience any issues, please send an e-mail to helpdesk@medictek.com with the time of the call and a brief description what happened so we may forward it along. Thank you for your patience.</p>tag:status.medictek.com,2005:Incident/97168982022-04-06T09:23:04-04:002022-04-06T09:23:04-04:00Investigating PBX network abnormalities<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Resolved</strong> - This issue has been resolved. If you have any problems, please call us at 800-260-9910.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>21:25</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>18:01</var> EDT</small><br><strong>Update</strong> - We are taking steps to move various PBX systems to alternate back-up IP's due to unusual traffic.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>17:59</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.medictek.com,2005:Incident/91396982022-01-22T21:07:42-05:002022-01-22T21:07:42-05:00Possibly wide-spread Comcast Business outage<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>21:07</var> EST</small><br><strong>Resolved</strong> - This issue no longer showing symptoms.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>08:09</var> EST</small><br><strong>Monitoring</strong> - Issue appears to be resolved as of 8AM Eastern. We will continue to monitor.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>21:20</var> EST</small><br><strong>Identified</strong> - Problem has been identified as only Comcast customers. A ticket has been opened with Comcast and downdetector.com shows a large upward trend in reporting after 8PM beween DC and Maine. Nothing specific has been acknowledged from Comcast yet, Verizon FIOS not affected.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>20:18</var> EST</small><br><strong>Investigating</strong> - We began receiving automated alerts in a wide geographic region around 7:55PM Eastern time on 1/21/2022 of network interruptions. We are in the early stages of detection and will update if anything changes; however, most clients seem to be using Comcast Business. Please consider calling Comcast Business at 800-391-3000.</p>tag:status.medictek.com,2005:Incident/91312852022-01-20T15:57:10-05:002022-01-20T15:57:10-05:00DFW Call Failure Incident<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>15:12</var> EST</small><br><strong>Monitoring</strong> - New incident: Monitoring <br /><br />For a brief period of time between noon-2PM Eastern, a small sub-section of customers may have experienced unexpected call failures in the DFW data center. At this time calls are processing as expected and we continue to monitor for ongoing stability. INBOUND/OUTBOUND</p>tag:status.medictek.com,2005:Incident/91042332022-01-17T14:12:20-05:002022-01-17T14:12:20-05:00Atera Cloud Outage<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:12</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:43</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:43</var> EST</small><br><strong>Monitoring</strong> - Cloud software publisher seems to have resolved the issue. We will continue to monitor.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:29</var> EST</small><br><strong>Update</strong> - Atera has been notified that the issue is far beyond slowness, the site is not usable. We are awaiting an update/fix from the Cloud provider.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:24</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>